Refund and Cancellation Policy

1.Overview

Journey guides are digital and in your account right after you buy them. Checkout runs on Stripe, and Link, a Stripe company, is the merchant of record, so approved refunds go back to your original payment method through Link.

If you are a consumer in the EU or the UK, you may also have a legal right to withdraw from your purchase. This policy does not limit that or any other right you have under consumer law.

2.Eligibility

You can ask for a refund within 14 days of your purchase. We review every request and usually approve it when, for example:

• you bought a guide by mistake or bought the wrong faction
• the guide or addon doesn't work for you and we couldn't fix it
• you have barely used the guide

We may decline requests made more than 14 days after purchase, for guides that have been used extensively, or from accounts that ask for refunds repeatedly.

Link, which sells the guide on our behalf, may also offer refunds under its own policies, for example if the guide doesn't work, isn't as described, or the payment was unauthorized or charged twice.

We refund some payments in full without a request: when you pay for a guide you already own, when you buy a guide again while a dispute about your earlier payment is open, and when your card issuer reports a payment as unauthorized.

3.Digital content and access

Journey guides are digital content. A guide is added to your Journey account as soon as your payment clears, and you play it in game through Journey. Your purchase includes free updates for every chapter in the guide. Hardcore routes aren't included. Content Blizzard adds later, such as new races, classes or zones, may come as a free update or as a separate guide. A full refund, or a dispute decided against the purchase, removes the guide from your account.

4.How to request a refund

Use the contact form on our support page or email support@getjourney.gg from the email address of your Journey account. Tell us which guide you bought and why you want a refund.

5.Processing time

We reply to refund requests within 3 business days. Once we approve one, the refund is issued right away and Link emails you a refund receipt. Depending on your bank, the money takes 5-10 business days to reach your account.

A full refund removes the guide from your Journey account.

6.Chargebacks and disputes

Please contact us before disputing a payment with your bank. We can usually help faster.

While a dispute is open, your access to that guide is paused. If your bank decides in your favor, the guide is removed from your account. If the dispute is closed in our favor, your access comes back.

We may close accounts that misuse chargebacks.